Aaron McGhee

As vehicles stay on the road longer, service departments have an opportunity for more repair business. Capturing that opportunity will require processes built for more complex work. The vehicles coming into dealership service departments are changing, and MTN is helping dealerships prepare for what that shift means for their technicians, advisors, and customers. S&P Global Mobility reported that the average U.S. light vehicle reached 12.8 years old in 2025, while the average passenger car...

In many dealerships, the issue is not a lack of training. Teams have attended workshops, reviewed processes, and understand what is expected. Yet performance still fluctuates from week to week across both the sales floor and the service drive. The gap usually appears in day-to-day execution. When execution is inconsistent, accountability becomes difficult to sustain. Leaders end up reacting to results instead of managing behaviors. If performance is going to stabilize and improve, the...

MTN training gives your team the skills and structure to perform at a higher level. But the real profit comes from what happens after the training is complete, when you reinforce the habits, track the gains, and keep the momentum alive. Here’s what dealers and businesses can do to turn training into measurable results: 1. Reinforce the New Standards Daily Training only works when it becomes “how we do things here.” Managers should reinforce key behaviors on the floor every day, not just...