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By implementing the processes and techniques in the PROMISE system, teams we have worked with have experienced:
40%-65% increase in customer pay per RO
CSI scores consistently in the top tier
Turnover rates reduced by 95%
HOW MUCH IS YOUR BROKEN
SYSTEM COSTING YOU?
DOLLARS PER TICKET
Most dealers have less than one average recommended service beyond the stated concern. Which accounts for $50-$100 per RO. Multiply this by thousands of ROs per year, and you could be potentially leaving millions of dollars on the table. With MTN you
will also see a $30-$70 increase in customer pay labor.
CUSTOMER ENGAGEMENT
Bad service processes and communication creates distrust in your customers - which could be costing you thousands of dollars in lost factory bonuses for low CSI scores. We promise a 90% increase
in video open rate and a 60% increase in customer engagement.
TECHNOLOGY
Dealers spend hundreds of thousands of dollars every year on the newest technology trying to improve their process, but without correct systems in place, this could be doing more harm than good.
